Account & Data Deletion Request

You can ask VDFI Services PVT LTD to close your VDFI Services account and delete the personal data linked to it. You can use this page even if you can no longer sign in to the app.

How it works

1. Submit the request below with the mobile number you registered with. You can also email VDFI Services support from your registered email address.
2. We confirm it is you. VDFI Services support contacts the registered mobile number before anything is closed. This stops anyone else from closing your account.
3. Settle your balance. Any wallet balance is paid out to your verified bank account. Pending transactions and open disputes are completed first.
4. Account closed. Your login is disabled, and your personal data is deleted or anonymised within 30 days of confirmation. We confirm by SMS.

What is deleted

• Your profile: name, email, date of birth, shop details and profile photo.
• Your sign-in credentials, transaction PIN, saved devices and app settings.
• Saved beneficiaries, saved bank accounts and notification preferences.

What is kept, and for how long

Financial regulation requires some records to outlive the account. Transaction records, and the KYC records that identify who carried them out, are kept for the period the law requires — generally five years after the account closes, under the Prevention of Money-laundering Act, 2002 and RBI directions. They are then deleted. While they are kept, they are used only for legal, audit and dispute purposes.

Submit a request

Questions about your request: support@vdfiservices.com · 9231098434